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Privacy Policy

Image Vision Travel
https://www.ivtb.com.ua/

1. General Provisions

We respect your right to privacy and the protection of your personal data. This Privacy Policy explains what data we collect, how we use it, to whom we may transfer it, and what rights you have.

 

By using the website https://www.ivtb.com.ua/ (hereinafter referred to as the "Website"), you agree to the terms of this Policy.

2. Personal Data Controller

The data controller is:
Image Vision Travel – LLC "IMAGE VISION TRAVEL"


E-mail: travel@ivtb.com.ua

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For any questions regarding personal data, you may contact us using these details.

3. Personal Data We Collect

We may collect the following categories of data:

 

  • Contact details: first name, last name, phone number, e-mail address, postal address (if needed)

  • Travel request information: preferred destination, travel dates, number of participants, estimated budget, special preferences

  • Payment data: information for processing payments (through secure payment providers)

  • Automatically collected data: IP address, cookies, device type, website browsing statistics

  • Special categories of data (only at your request): for example, medical needs necessary to ensure a safe trip — only with your explicit consent

4. Purposes of Data Processing

Personal data is used for:

 

  • processing requests, preparing travel proposals, and providing travel services

  • communicating with you (via e-mail, telephone, messaging applications)

  • making reservations, preparing documents, and organizing your trip

  • improving the Website and the quality of services

  • sending service or marketing communications (with your consent)

  • fulfilling the Company's legal and financial obligations

5. Legal Bases for Processing

We process data based on:

 

  • your consent

  • performance of a contract or pre-contractual arrangements

  • legitimate interests of the Company (such as improving services and Website security)

compliance with legal requirements

6. Transfer of Personal Data

Your data may be transferred to:

 

  • partners involved in fulfilling your travel order: airlines, hotels, transportation companies, tour guides, etc.

  • service providers: hosting, payment systems, CRM, security services

  • state authorities — only when required by law
     

If data is transferred abroad, we ensure an adequate level of data protection.

7. Data Retention Period

Data is stored:

 

  • only for the period necessary to fulfill the purposes of processing
    in accordance with the retention periods established by the legislation of Ukraine
     

We apply modern security measures: restricted access, encryption, password policies, technical monitoring.

8. Cookies and Analytics

The Website uses cookies and other web analytics tools to:

 

  • ensure the correct operation of the Website

  • analyze usage statistics

  • provide personalized content/advertising when applicable
     

Users may disable cookies in their browser settings.

9. User Rights

You have the right to:

  • access your personal data

  • request its correction or deletion

  • restrict its processing

  • object to processing in certain cases

  • withdraw your consent at any time

  • file a complaint with the Commissioner for Human Rights of the Verkhovna Rada of Ukraine

 

To exercise these rights, please contact us using the details provided in Section 2.

10. Changes to the Policy

We may update this Policy from time to time.
The most recent version is always available on the Website, indicating the date of the latest update.

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